Shipping Policy

Thank you for shopping with Nooré Luxe. We are committed to delivering your order as quickly and efficiently as possible. Please review our Shipping Policy below for important information regarding order processing, shipping, and delivery.

1. Shipping Methods

We currently offer the following shipping options within Pakistan:

• Standard Shipping

• Cash on Delivery (COD)

• Other shipping methods displayed during checkout

Shipping availability may vary depending on your location.

2. Order Processing Time

All orders are processed within 3-5 BUSINESS DAYS after the order is placed and confirmed.

Please note:

• Orders are not processed on weekends or public holidays.

• During peak seasons, promotions, or holidays, processing times may be slightly longer.

• Customers may be contacted to verify order details before shipment.

Once your order has been processed, it will be handed over to our shipping partner for delivery.

3. Delivery Timeframes

Delivery times are estimates and may vary based on:

• Customer location

• Courier service performance

• Weather conditions

• Public holidays

• Unexpected logistical delays

While we strive to deliver orders within the estimated timeframe, delivery dates cannot be guaranteed.

4. Shipping Costs

Shipping charges are calculated based on the shipping method selected and delivery location.

• Standard Shipping: 250 PKR
  

Any applicable shipping charges will be displayed during checkout before payment is completed.

5. Order Tracking

Once your order has been shipped, you may receive:

• A tracking number

• Shipping confirmation via email, SMS, or WhatsApp

Customers can use the tracking number provided to monitor delivery progress through the courier's tracking system.

6. Delivery Delays

Occasionally, delivery delays may occur due to circumstances beyond our control, including:

• Courier delays

• Severe weather conditions

• Public holidays

• High shipping volumes

• Incorrect shipping information provided by the customer

In such cases, we appreciate your patience and will make reasonable efforts to assist with tracking and delivery updates.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect information is provided:

• Delivery may be delayed.

• Additional shipping charges may apply.

• We may be unable to guarantee successful delivery.

Please contact us immediately at nooreluxe39@gmail.com if you need to update your shipping details after placing an order.

8. Failed Delivery Attempts

If delivery cannot be completed due to:

• Customer unavailability

• Incorrect address

• Refusal to accept the order

the courier may attempt redelivery or return the package to us.

Additional shipping fees may apply for reshipment of returned packages.

9. Lost or Damaged Packages

If your package is lost, arrives damaged, or appears to have been tampered with, please contact us.

When contacting us, please provide:

• Your order number

• Photos of the package (if damaged)

• A description of the issue

We will investigate the matter and work toward an appropriate resolution.

10. International Shipping

We currently DO NOT offer international shipping.

If international shipping is available:

• Delivery times vary by destination.

• Customers are responsible for any customs duties, taxes, or import fees imposed by local authorities.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Nooré Luxe
Email: nooreluxe39@gmail.com
Phone: +92 306 8680815
Website: nooreluxe.online

We appreciate your trust in Nooré Luxe and are committed to providing a smooth and reliable delivery experience.