Privacy policy

At Nooré Luxe, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Any information you voluntarily provide

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Pages viewed and time spent on our website

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Deliver products and services
  • Communicate order updates and confirmations
  • Respond to customer inquiries
  • Improve our website and customer experience
  • Prevent fraud and unauthorized transactions
  • Send promotional emails and marketing communications (where permitted)
  • Comply with legal obligations

We only collect information necessary to provide our services effectively.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience.

Cookies help us:

  • Remember your preferences
  • Analyze website traffic
  • Improve website functionality
  • Personalize content and advertisements

You can modify your browser settings to refuse cookies; however, some website features may not function properly.

4. Third-Party Services

We may use trusted third-party service providers to operate our business and provide services, including:

  • Payment processors
  • Shipping and delivery providers
  • Analytics services
  • Marketing and advertising platforms
  • Customer support tools

These third parties may have access to information necessary to perform their services but are not permitted to use your information for unrelated purposes.

Examples may include Shopify, payment gateways, Meta (Facebook), Google Analytics, courier companies, and email marketing providers.

We encourage you to review the privacy policies of these third-party services.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Misuse
  • Loss

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

When information is no longer required, we will securely delete or anonymize it where practical.

7. Customer Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Withdraw consent for marketing communications
  • Request information about how your data is used

To exercise any of these rights, please contact us using the details below.

8. Marketing Communications

If you subscribe to our mailing list, we may send promotional messages regarding products, offers, and updates.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly

We will honor unsubscribe requests promptly.

9. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us immediately so we can remove the information.

10. International Data Transfers

Your information may be processed and stored in countries outside Pakistan through third-party service providers. By using our website, you consent to such transfers where necessary for providing our services.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services.

12. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Nooré Luxe
Email: nooreluxe39@gmail.com
Phone: +92 306 8680815
Website: nooreluxe.online

We are committed to addressing privacy concerns promptly and professionally.