Refund policy

Return and Refund Policy

At Nooré Luxe, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our Return and Refund Policy below for details regarding returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The item is unused, unworn, and in its original condition.

  • The item is returned in its original packaging, including any tags, accessories, and documentation.

  • Proof of purchase or order confirmation is provided.

We reserve the right to refuse returns that do not meet these requirements.

2. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued using the original payment method whenever possible.

  • For Cash on Delivery (COD) orders, refunds may be processed through bank transfer, mobile wallet, store credit, or another agreed method.

  • Customers may be required to provide payment details necessary for refund processing.

3. Refund Processing Time

Approved refunds are generally processed within several days after the returned item has been received and inspected.

Please note that actual receipt of funds may vary depending on the payment provider, bank, or financial institution involved.

5. Exchanges

We offer exchanges for eligible products in the following situations:

  • Wrong item received

  • Damaged item received

  • Defective item received

  • Size or variant exchange (if applicable and available)

Replacement products are subject to stock availability.

If the requested replacement is unavailable, we may offer:

  • Store credit

  • Alternative product options

  • Refund where appropriate

6. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging

  • Description of the issue

Upon verification, we may offer:

  • A replacement product

  • An exchange

  • A full or partial refund

  • Store credit

depending on the circumstances.

7. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Used or worn products

  • Items damaged due to misuse or improper handling

  • Personalized or custom-made products

  • Gift cards

  • Promotional, clearance, or final-sale items (unless defective)

  • Products returned without original packaging where packaging is required

Additional exclusions may apply depending on the product category.

8. Return Shipping Costs

Unless the return is due to our error, damaged goods, or a defective product:

  • Customers are responsible for return shipping costs.

  • Original shipping charges are generally non-refundable.

If the return results from:

  • Incorrect item shipped

  • Damaged item

  • Defective item

Nooré Luxe may provide a prepaid return solution where available.

9. Order Cancellations

Orders may be canceled before shipment by contacting us as soon as possible.

Once an order has been shipped, cancellation may no longer be possible and the standard return process will apply.

10. Refused Deliveries

If a customer refuses delivery without a valid reason, we reserve the right to:

  • Deduct shipping and handling costs from any refund.

  • Restrict future Cash on Delivery purchases.

11. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Nooré Luxe
Email: nooreluxe39@gmail.com
Phone: +92 306 8680815
Website: nooreluxe.online

We value your trust and will always strive to provide a fair and transparent resolution to any concerns regarding your order.